Since August 1, 2019, the Arizona Department of Revenue (ADOR)’s specialists have assisted over 31,000 taxpayers through live chat, which is available on the www.AZDOR.gov and www.AZTaxes.gov websites. The pop-up application provides customers with answers to general questions and offers navigational guidance.
Taxpayers can obtain information about state taxes, e-file, or responses to a variety of inquiries. Requests range from asking about unclaimed property and payment plans to matters about applying for a license and refund status.
ADOR live chat representatives interact with customers in real-time and provide another option when seeking help.
Live chat is available to taxpayers, Monday through Friday, from 7 a.m. to 6 p.m.
Taxpayer privacy is of utmost importance to the Department of Revenue; therefore, specific taxpayer issues will not be addressed through the live chat feature. Customers seeking assistance on particular private taxpayer matters or confidential account information will be directed to ADOR Customer Care.
Friday, July 31, 2020