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Due to heavy submissions volume and tax season opening two weeks later than usual, ADOR technical staff are actively working towards accepting and processing individual income tax returns as soon as possible. We will inform you when your return has been accepted for processing. Thank you for your patience and we apologize for any inconvenience.

Customer Notice: Due to COVID-19, ADOR's in-person lobby services are by appointment only and in compliance with local municipal and county face covering policies.

NOTICE: AZTaxes.gov will be unavailable on Wednesday, March 3 from 5:30 p.m. through 11:59 p.m. (midnight) for scheduled system maintenance. We apologize for any inconvenience.

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External Tax Software Outage on September 15, 2020

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The Arizona Department of Revenue (ADOR) is aware that on September 15, 2020, an unexpected outage concerning systemic tax preparation software prevented some Arizona taxpayers from timely e-filing their returns by the due date of September 15, 2020.

As a matter of routine course, ADOR encourages all taxpayers who cannot file on time to file for an extension, if eligible. A taxpayer who is not eligible for an extension should make every attempt to file by the due date or as soon as possible afterward.

Returns and extension requests that were impacted by the outage have been adjusted to indicate timeliness. Improper penalties and interest have been negated. Please be aware that penalties and interest are still assessed in certain circumstances, i.e., if there was no valid extension request on file and September 15 was the extended due date. 

Taxpayers or disclosure authorized representatives may check the status of an affected return or extension request by contacting ADOR’s customer service at (602) 255-3381 or toll-free (international calls and calls from area codes 520 and 928 only) (800) 352-4090. 

For any taxpayer who wants to request penalty or interest abatement for non-audit penalties, Form 290 is available on ADOR’s website at https://azdor.gov/forms/other-forms/request-penalty-abatement.

 

Monday, October 26, 2020

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Arizona Department of Revenue
(602) 255-3381
1600 West Monroe Street
Phoenix, AZ 85007
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