Customer Satisfaction Surveys
Thank you for taking the time to provide feedback to the Arizona Department of Revenue (ADOR). The results of these surveys will be used to improve customer service and correspondence.
This page provides a listing of current and recent ADOR customer satisfaction surveys.
Please do not include confidential information or sensitive tax information with your responses.
| Division | Activity | End Date | Method |
|---|---|---|---|
| Administrative Services | Department of Revenue PMC Satisfaction Survey | Ongoing | |
| ECCO | E-Commerce Compliance Outreach (ECCO) Survey | Ongoing | |
| Education and Compliance | Aircraft Tax Survey | Ongoing | Mail to Auditor, 1600 W Monroe St – Division Code 22, Phoenix, AZ 85007 |
| Education and Compliance | Collections Customer Satisfaction Survey | Ongoing |
Email, Mail to Collections, P.O. Box 29070, Phoenix, AZ 85007 |
| Education and Compliance | Miscellaneous Use Tax Survey | Ongoing | Mail to Auditor, 1600 W Monroe St – Division Code 22, Phoenix, AZ 85007 |
| Education and Compliance | Taxpayer Education Workshop Survey | Ongoing | In-person, Email, QR code |
| Education and Compliance | Transaction Privilege and Use Tax Audit Survey | Ongoing | Mail to 1600 W. Monroe St., Division Code 16, Phoenix, AZ 85007-2612 |
| Education and Compliance | Withholding Tax Examination Survey | Ongoing | Fax to (602) 716-6787 |
| E-Services | AZTaxes Business Account Survey | Ongoing | AZTaxes Link |
| E-Services | AZTaxes Payment Survey | Ongoing | AZTaxes Link |
| E-Services | AZTaxes Registration Survey | Ongoing | AZTaxes Link |
| E-Services | AZTaxes Return Filing Survey | Ongoing | AZTaxes Link |
| Processing | TPT Common Errors Survey | Ongoing | Web Link |
|
Processing |
Taxpayer Correspondence Response Time Survey | Ongoing | Web Link |
| Unclaimed Property | Customer Survey | Ongoing | Web Link |
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