Where's My Refund?
The Arizona Department of Revenue will follow the Internal Revenue Service (IRS) announcement regarding the start of the electronic filing season. Because Arizona electronic income tax returns are processed and accepted through the IRS first, Arizona’s electronic filing system for individual income tax returns is dependent upon the IRS' launch date.
When it comes to Arizona income tax refunds, processing times vary and depend on how taxpayers file (e-file or paper) and the date the return was filed. Individuals waiting for refunds can check their status by visiting Where’s My Refund on AZTaxes.gov.
Refund Expectations
Several elements can affect the timing of your tax refund. Although ADOR works to send refunds as soon as possible, ADOR cautions taxpayers not to rely on receiving a refund by a certain date, especially when making major purchases or paying bills.
It is necessary for ADOR staff to take the necessary time to ensure refunds are sent to the right person.
Some returns, filed electronically or on paper, may need manual review if our systems detect a possible calculation error, missing information, or there is suspected identity theft or fraud, thereby delaying the process. Some of these situations require us to correspond with taxpayers, but some do not. This work does require special handling by an ADOR employee so, in these instances, it may take more than the normal timeframe to issue the refund.
Overall, file early and file electronically. E-filing is more secure and easier.
Also, if an individual receives a phone call from ADOR requesting additional information, that person can call the department’s Customer Care Center at (602) 255-3381, or toll-free at (800) 352-4090 to confirm the call was from an ADOR official. Once verified, the individual should provide the requested information as quickly as possible.
For paper filed returns, taxpayers should allow 8 weeks from the date filed before contacting ADOR’s Customer Care Center to check on the status of a return. They should be prepared to provide their social security number, zip code and filing status reported on their returns when inquiring on their refunds.
