Collections for Individuals

 

Collection Process For Outstanding Individual Income Taxes

The Arizona Department of Revenue (ADOR) has partnered with several private agencies to collect overdue tax accounts owed by individual taxpayers.

The new tax debt collection process is more efficient and saves the taxpayer money and potential stress because it replaces a 20-year old procedure in which the account would have gone through a series of collection steps involving levies, liens and offsets against the taxpayer.

Under the partnership, seven agencies are authorized to approach taxpayers who have an outstanding income tax debt of more than 40 days on behalf of the department.

Only agencies that have met stringent ADOR tax collection standards are authorized to approach taxpayers who have an outstanding income tax debt of more than 40 days, on behalf of the department.

Representatives from approved private collection agencies will clearly identify themselves as contractors of ADOR.

The private agency partner must follow the Fair Debt Collection Practices Act, which prohibits debt collectors from using abusive, unfair, or deceptive practices, and respect the rights of taxpayers.

A taxpayer will never be pressured to make a payment over the phone. They will have the option of making their payment directly to the Department of Revenue on AZTaxes.gov or through the partner agency handling the file.

The list of partner private collection agencies are as follows:

 

  • Account Control Technology, Inc. – (888) 830-7770
  • Delta Management Associates, Inc. - (800) 688-6337
  • EOS CCA – (844) 224-5992 & (623) 223-5028
  • Gila Corp – (800) 616-0166
  • Harris & Harris (855) 443-1925
  • Linebarger, Goggan, Blair & Sampson, LLP - (844) 612-6287
  • UCB – (888) 461-8803  

 

In some cases, ADOR may be able to waive certain penalties.


View Publication 700 – Penalty Abatement